Bhumika Patel

Software Developer


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PERSONAL PROFILE


In order to achieve my aspiration of becoming a back end software developer, I am currently undertaking the Development Professional Program with JustIT in London. I am gaining the knowledge necessary to understand and produce efficient coding, with a particular interest in C# and Sql.

My outstanding communication skills are articulate enough for effective communication in any organisation. My exceptional interpersonal skills allow me to flourish when working as part of a team and my responsible attitude, when working on my own insures that I always produce an outstanding level of performance. Also, having accurate knowledge of using front end tools like HTML5, CSS3 and JavaScript with back end tools like C#, SQL can lead me to fulfil requirements of the software.

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SKILLS


C#
ASP.NET
SQL
HTML
JAVASCRIPT

EDUCATION



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ISTQB/ISEB Certification

March 2014

Software Testing


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LCCM (London College of computing & management)

March 2008

Advanced Professional Diploma in IT (Post Graduate Diploma


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Sardar Patel University

April 2005

BCA (Bachelor in Computer Applications)

WORK EXPERIENCE


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Blue Arrow (News UK)

Customer Service Representative (May 2014 - present)

Logging late deliveries, shortage claims and all customer enquiries into the SAP call handling system
Logging and investigating invoice queries
Processing customer supply requests
Logging and investigating shortage claims
Responding to customer service and management emails
Updating delivery information on the News UK website
Updating the text & phone messages
Handle and resolve customer complaints in a timely manner
Processing credits or charges
Generating outcome letters
Monitoring incoming calls via CMS System
Question retailers thoroughly to acquire the most accurate information
Complies with Workplace Organization requirements
Meets compliance to ISO requirements for the Logistics Team
Responding to NFRN emails
Complete billing checks
Complete weekly audit checks
Ad-hoc tasks as per business requirements


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Dhamecha Cash and Carry

Cashier/Receptionist (Jan 2008 - Apr 2014)

Cash handling
Assisting and serving customers
Stock taking and ordering
Stock Adjustment during stock take
Data entry
Banking the cash
Serving the G4S(Securicor)
Printing posters and labels


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Elbrook Cash and Carry

Sales Assistant / Cashier (July 2006 - Dec 2007)

Assisting and serving customers
Managing the cash register
Stock taking & ordering

PROJECTS


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Credit Card Checker

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Portfolio

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Pong Clone Game

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